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Terms & Conditions

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Effective Date: 22 August 2025
Company Name: Alex AV LTD
Company Number: 15557701
Registered Office: 39 Belle Vue Road, Earl Shilton, Leicester, Leicestershire, United Kingdom, LE9 7PA
Email: alex@alexav.co.uk
Phone: +44 7737 569463

1. Introduction

Welcome to the Alex AV LTD website. By accessing or using our website (www.alexav.co.uk), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. About Us

Alex AV LTD is a UK-registered company specialising in the supply of professional audio-visual equipment and related services.

3. Use of the Website

  • You must be at least 18 years old to use this site.

  • You agree not to use this site for any unlawful purpose or to infringe on the rights of others.

  • All content on this site is the intellectual property of Alex AV LTD and may not be copied or reused without permission.

4. Products and Services

  • We supply a range of AV equipment including but not limited to projectors, speakers, microphones, and cabling.

  • Product descriptions and prices are subject to change without notice.

  • We aim to ensure that all product details are accurate, but we do not warrant that product descriptions or other content is error-free.

5. Orders

  • All orders are subject to acceptance and availability.

  • Upon placing an order, you will receive an order acknowledgment email. This does not constitute acceptance.

  • Contract formation occurs only when we send a confirmation email that the goods have been dispatched.

6. Pricing and Payment

  • All prices are in GBP (£) and include VAT unless otherwise stated.

  • We reserve the right to change pricing without notice.

  • Payment must be made in full before goods are dispatched.

  • Accepted payment methods include credit/debit cards, PayPal, and bank transfer.

7. Delivery

  • Delivery times are estimates and are not guaranteed.

  • We are not liable for delays caused by courier services or external factors.

  • Risk passes to you upon delivery.

8. Returns and Cancellations

Consumers (Distance Selling Regulations):

  • You may cancel your order within 14 days of delivery for a full refund.

  • Items must be returned unused, in their original packaging, and at your own cost.

Business Customers:

  • Returns are accepted only if the goods are faulty or damaged upon delivery.

  • A restocking fee may apply for non-faulty returns accepted at our discretion.

To request a return, contact us at [Insert Contact Email].

9. Warranty

  • All products come with a minimum 12-month manufacturer’s warranty unless otherwise stated.

  • This warranty does not cover damage due to misuse, accidents, or unauthorised repairs.

10. Limitation of Liability

  • Alex AV LTD is not liable for any indirect, incidental, or consequential damages.

  • Our total liability under these terms shall not exceed the total amount paid for the goods or services.

11. Links to Third-Party Websites

  • Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

12. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

13. Intellectual Property

  • All website content including text, graphics, logos, and images is owned or licensed by Alex AV LTD.

  • Use of our content without permission is prohibited.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

15. Governing Law

These Terms shall be governed by and interpreted according to the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Contact Us

If you have any questions regarding these Terms, please contact us at:

Alex AV LTD
39 Belle Vue Road, Earl Shilton, Leicester, Leicestershire, United Kingdom, LE9 7PA
Email: alex@alexav.co.uk
Phone: +44 7737 569463

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